SupportPublic and licensed

Send each problem to the people who can fix it.

MIT cores

Public issues

Report core defects and feature requests in the matching public repository. Include the runtime version, database adapter, and a reproduction when possible.

Rails Pro

Licensed email support

Support covers installation, configuration, projections, upgrades, and issues that cannot be discussed publicly. Modified proprietary code is not covered unless separately agreed. No response-time SLA is promised.

Email [email protected]
Security

Report vulnerabilities privately

Do not open a public issue for a security defect. Email the support address with the affected runtime or service, impact, and reproduction details. The machine-readable policy is at /.well-known/security.txt.